GCash has once again proven its dedication to customer satisfaction and excellence through digital innovation by earning accolades at the esteemed Asia-Pacific Stevie® Awards.
#GCash secured two wins in the Financial Services Industries category, receiving the Gold Award for the Innovative Use of Technology in Customer Service and a Silver Award for Innovation in Digital Transformation. The Asia-Pacific Stevie® Awards, which took place at the Shangri-La The Fort Hotel on May 24, acknowledged companies across the region for their accomplishments and positive contributions.
Caring at Scale
GCash showcased its innovations that offer a simple and seamless customer experience for users across all demographics, including tools for immediate response to customer needs, in line with the company’s mission to break down financial inclusion barriers.
As a trusted financial partner for Filipinos, GCash prioritizes the constant availability of its system for users and the seamless execution of financial transactions. This commitment also extends to regular updates in its safety and security features. For GCash, customer excellence is built on trust: assuring users that the digital platform is a secure place to store their money and carry out all necessary transactions.
GCash is a continuous innovator, whether through the introduction of new apps and products that promote financial inclusion or strategic partnerships in the fintech ecosystem and beyond.
GCash also emphasized the interconnectedness of customer satisfaction and employee care. “Securing the Stevie Awards validates our conviction that our customers and employees always come first–regardless of who they are or how many there are,” said Nikka Angeles, GCash Head of Total Experience Assurance and Advocacy. “I am proud to say that at GCash, we create experiences with caring at scale at the heart.”
To ensure their professional success, GCash, as an employer, promotes corporate governance and responsible business conduct. The company is dedicated to maintaining high standards of ethical decision-making, transparency, and accountability, fostering trust and confidence among its stakeholders.
This commitment is complemented by GCash’s focus on setting equally high workplace standards of excellence in terms of employee welfare, diversity, and inclusion, along with effective human capital management practices. By tying rewards to performance and prioritizing initiatives that cultivate leadership, GCash fosters a high-performance culture and psychological safety, attracting top talent and establishing itself as a leader in the fintech industry.
“For us, this is more than just recognition,” Angeles said. “This is motivation for our teams to deliver our projects.” At GCash, caring is done at scale – from the users, to employees, and to the broader community. GCash is committed to building trust to provide customer excellence and to serve more Filipinos in the Philippines and beyond, in the pursuit of Finance For All.
FAQs
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What is GCash?
- GCash is the Philippines’ leading financial app and the largest cashless ecosystem.
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What awards did GCash win at the 2024 Stevie Awards?
- GCash won the Gold Award for the Innovative Use of Technology in Customer Service and a Silver Award for Innovation in Digital Transformation.
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What is GCash’s mission?
- GCash’s mission is to break down financial inclusion barriers and provide a simple and seamless customer experience for users across all demographics.
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What does GCash prioritize?
- GCash prioritizes the constant availability of its system for users, the seamless execution of financial transactions, and regular updates in its safety and security features.
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What is GCash’s approach to customer excellence?
- For GCash, customer excellence is built on trust: assuring users that the digital platform is a secure place to store their money and carry out all necessary transactions.
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What is GCash’s commitment as an employer?
- GCash promotes corporate governance and responsible business conduct, maintaining high standards of ethical decision-making, transparency, and accountability. It also focuses on setting high workplace standards of excellence in terms of employee welfare, diversity, and inclusion, along with effective human capital management practices.