Tech Tips: Bad Connection? Reset Your Modem for a Quick Fix

Resetting your modem can effectively resolve many common internet issues. Whether you’re facing slow speeds, intermittent connections, or WiFi problems, a quick reset might be the solution.

 

How to Check if Your Modem Needs a Reset

• LOS Light (Third from the Left): If red, there’s no connection.
• PON Light (Second from the Left): If off or blinking, you may have connection issues.

Five Easy Steps to Reset Your Modem

1. Turn Off and Unplug Your Modem

   • Locate the power button on the back or side of the modem.
   • Press the button to turn off the modem, then unplug the power adapter.

2. Wait for 30 Seconds

   • Allow the modem to fully power down and clear any temporary issues.

3. Check Your Cables

   • Ensure all cables (power, fiber patch cord, Ethernet) are securely connected.

4. Plug Back In and Power On

   • Reconnect the power adapter and press the power button to turn the modem on.

5. Wait for the Lights and Reconnect to WiFi

   • Wait for the lights to stabilize before reconnecting your devices to the WiFi.

“Staying connected is crucial in today’s digital age. Simply resetting your modem can save time and reduce frustration. Consider resetting your modem every few months or whenever you experience connectivity problems,” said Abigail Cardino, VP and Head of Brand Management for Globe’s Broadband Business.

Technology isn’t always perfect, but a little know-how can go a long way in keeping your online experience smooth and enjoyable. Remember to take care of your modem to avoid additional charges in case the device is damaged and needs replacement.

For more information, visit Globe.

FAQ

Q: How often should I reset my modem? A: It’s recommended to reset your modem every few months or whenever you experience connectivity issues.

Q: What should I do if the LOS light is red? A: If the LOS light is red, it indicates no connection. Try resetting your modem following the steps above.

Q: Why is my PON light blinking? A: A blinking PON light suggests connection issues. A modem reset can often resolve this problem.

Q: What if resetting the modem doesn’t fix the issue? A: If problems persist after resetting, contact your internet service provider for further assistance.

Q: How can I ensure my cables are properly connected? A: Check that all cables (power, fiber patch cord, Ethernet) are securely plugged into their respective ports.